For tips about cyber safety on social networking sites, search engines and online games, visit




Facebook is a social media tool that helps people communicate with their friends, family and coworkers.

Facebook does not provide a phone number, postal address or email address to contact them directly.

  • Reporting a Violation – outlines procedures for inappropriate content, imposter profiles, abusive users, underage users, video takedowns and privacy issues.
  • Facebook Basics – straightforward information about Facebook functionality, account and privacy settings, popular features and a glossary of terms. Useful for users who are unfamiliar with Facebook.
  • Reporting a Violation (without having a Facebook account) – provides a form that can be completed for users who would like to report inappropriate content including imposter profiles.


YouTube is a video-sharing website. It is a place to discover, watch, upload and share videos, including movie clips, TV clips, and music videos, as well as amateur content such as video blogging and short original videos.

  • YouTube ‘Help’ – outlines procedures for inappropriate content, abusive users, underage users, video takedowns and privacy issues.
  • YouTube Community Guidelines – straightforward information about defining what breaches their user conditions.
  • Don’t Cross the Line – some common-sense rules that will help users steer clear of trouble.
  • Contact Us – steps you through questions and procedures before you can contact YouTube directly.
  • Information for Educational Authorities: ‘I’m a school representative reporting a video’
    • YouTube state: “In order to process abuse claims, we must receive notification directly from the individual in the video, or their legal guardians. If the individual involved is a co-worker, spouse, sibling, or friend, please have them contact us directly. Please do not continue to fill out the privacy form if you are not within the video or are the legal guardian of the person within the video. This could have severe legal consequences for you in your country, and will not be investigated by the YouTube staff.
    • If you feel the content in the video is inappropriate based on our Terms of Use, you can report it to us for review by clicking the ‘flag as inappropriate’ link under the video”. For more information, see: YouTube Help – I’m a school representative reporting a video


Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as “tweets”.

  • Rules and Best Practice – contains Twitter’s comprehensive list of account behaviours that could land you in hot water, this page is a basic introduction to Twitter’s rules and best practices.
  • How to Report Violations – outlines the procedure necessary for reporting potential violations of Twitter rules and terms of service.


For more information, see: Step-by-step Guide for Removing Inappropriate Content from a Website, Facebook or other Social Media Site (PDF – 157Kb)

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